Terms and conditions

Pricing and Availability

All prices on our website include 19% VAT.

Prices listed on our website can be changed at any time without any notice. All product offers are valid until stock lasts.

We list availability information for products sold on our website, on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by email or by phone as soon as possible if any products in your order turn out to be unavailable and you will not be charged for those products.

 

Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colours may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

 

 

Payments

All payments on our website are performed using secure Gateway checkout pages provided by PayPal or Stripe. When you are about to pay, you will be redirected to the secure Gateway checkout page, enter your payment details and perform the payment and then redirected back to our website to view your order confirmation.

 

Delivery and Pick-up

We will deliver only within the island of Cyprus and will do so for all weekdays, except Sundays and holidays.

We currently offer 3 ways of delivering our products to you:

• Pick-up from our shop in Paphos, Cyprus (FREE) in 1-2 working days.

• Pick-up from any Akis Express Courier pick-up point, in 1-7 working days  (FREE, for purchases over €50)

• Home Delivery, using Akis Express Courier, in 3-7 working days (not available in some remote areas.)

 

Click here to see the full details of delivery prices and options.

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We will do our best to deliver your product within the timelines above. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur as a result of Acts of God (like fire, flood, earthquake, storm, or other natural disasters), a pandemic, war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

 

Although we will never dispatch a product in damaged packaging, upon delivery or pick up, please always check carefully and make sure that the external packaging is intact to avoid receiving faulty or non fully functioning products. After you sign to receive the product, you accept it as it is and you have no claim regarding the packaging and the general condition of the product.

 

Returns Policy

Click Here to review our Returns Policy which applies to all products sold by our website.

 

Children

If you are under 18 years of age you may only use our website with the involvement of a parent or guardian.

 

Contact us​

For any questions regarding these terms and conditions, please contact us:

Contact us

By phone, (00357) 99447312

By WhatsApp, (00357) 99447312

Online, using our contact us form Click Here

By email, at  crystalshopcyprus@gmail.com

We will reply during weekdays, from 10am - 5.30pm.

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Our company details.
Company name M.S.BLACK VELVET PUB LTD
VAT registration number CY10193216Y
Company registration number HE193216

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Changes to our Terms and conditions

We reserve the right to change or update our terms and conditions. We will, however, post any changes on this page.